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Customer Service

Shipping & Delivery

  1. DAMASQ.com will only dispatch goods once FULL payment is received. DAMASQ.com does not offer goods on credit/lay-bye nor do we allow purchasing on account.
  2. Goods will only be dispatched once payment clears and reflects in our bank account. This could take anywhere between 3-10 working days depending on whom you bank with.
  3. It is the responsibility of the purchaser to insure any/all packages requested from us as DAMASQ.com assumes no responsibility for packages once they leave our premises.
  4. Due to high occurrences of fraud, DAMASQ.com will NOT refund additional amounts deposited to our banking account. Kindly ensure that the amount effected is as per the invoice supplied.
  5. DAMASQ.com delivers all parcels using the South African Post Office system & selected courier partners. Once the item is dispatched, you will be notified with a tracking number. You may track your parcel by visiting the SAPO website here: www.sapo.co.za or by calling the Track & Trace Hotline: 0860 111 502 or,alternatively visit our courier partner's website.
  6. Delivery via SAPO usually takes between 4-10 working days. If your parcel has not arrived within the specified time frame, do not hesitate to contact us via email: info@damasq.com. Delivery times via our courier partners will vary between 3-5 working days
  7. Your parcel will arrive and may be picked up at your nearest SAPO branch. Do remember to have your tracking number in hand as well as your ID (Identity Document).
  8. DAMASQ.com charges a flat rate of R50.00* for postage fees nationwide in the Republic of South Africa. This is our standard postage rate. Courier costs are quoted on checkout.
  9. All orders which qualify for free postage (via SAPO) are subject to DAMASQ.com Terms and Conditions.
  10. All orders which qualify for free postage (via SAPO) must exceed the threshold by the total sum of the items purchased. In the event of a discount reducing your order to an amount below the free postage threshold, you will not qualify for free postage.
  11. To qualify for free postage, DAMASQ.com takes into account the total value of purchased items excluding postage and packaging.
  12. If your order contains an item which qualifies for free shipping, you will not be charged any shipping fees**
  13. If your shopping basket contains any items with waiting periods, please note that your order will only be shipped once we have received all products from our suppliers unless otherwise agreed upon.
  14. All orders which qualify for free postage will qualify for standard postage unless stated/arranged otherwise.

*This amount is subject to change without prior notice

** This applies to standard shipping fees only

 


 

Privacy & Security

The information you provide on this online store will be held by www.damasq.com and not by any third parties.

Use of your information:

The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers’ orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this website) for sending information to you about our products from time to time.

Disclosures of your information:

We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.

 


 

Returns & Replacements

  1. Upon receiving your order, you have 24 hours within which to inform DAMASQ.com of any errors/discrepancies/returns. An email must be submitted to info@damasq.com detailing the exact nature of the problem/s. Should we not receive communication via email within 24 hours of receipt of your package, it will be assumed that there are no returns/errors/defective products.
  2. DAMASQ.com will not reimburse incorrect orders submitted to us or allow changes/exchanges unless the error is on the part of DAMASQ.com
  3. DAMASQ.com will not exchange or refund products which have been damaged/altered due to an action of the purchaser. This includes ironing, normal wear and tear, storage of products etc.
  4. In the event of a product being returned, postage costs are for the account of the purchaser unless the return is as a result of an error on the part of DAMASQ.com
  5. E & OE

 


 

Payment, Pricing & Promotions

Payment

How can I pay?

DAMASQ.com offers you the following payment methods:

EFT (electronic funds transfer)

This payment method requires the customer to transfer money directly from his/her account into DAMASQ.com’s account, through computer-based systems.

VISA & MASTERCARD

We accept VISA and MasterCard. These are processed via a secure 3rd party payment gateway provider (PayFast). When choosing to pay with your VISA or MASTERCARD, you will be redirected to our secure payment gateway to enter your card details.

Pricing

All prices are quoted in South African Rands