Orders & Returns
Purchasing from Damasq.com is done by selecting the items you wish to purchase from our website.
Simply click, ‘Add to Basket’ and once you are done, simply checkout. You will be asked for relevant details and will receive order confirmation at the email address you supply us with.
We will dispatch your order once we receive confirmation from our bank of full payment in our bank account.
- Upon receiving your order, you have 24 hours within which to inform Damasq.com of any errors/discrepancies/returns. An email must be submitted to firstname.lastname@example.org detailing the exact nature of the problem/s. Should we not receive communication via email within 24 hours of receipt of your package, it will be assumed that there are no returns/errors/defective products.
- Damasq.com will not reimburse incorrect orders submitted to us or allow changes/exchanges unless the error is on the part of Damasq.com
- Damasq.com will not exchange or refund products which have been damaged/altered due to an action of the purchaser. This includes ironing, normal wear and tear, storage of products etc.
- In the event of a product being returned, postage costs are for the account of the purchaser unless the return is as a result of an error on the part of Damasq.com
- E & OE